1. No Refunds for Digital Products:
All sales of digital sound files
are final. Once a purchase is completed and the file is provided, we
do not offer refunds or exchanges due to the nature of digital products.
2. Exceptions for Technical
Issues:
a. Corrupted Files:
If the file you receive is
corrupted or cannot be opened, please contact us within 14 days of your
purchase. We will verify the issue and provide a replacement file or a refund
at our discretion.
b. Incorrect File Delivered:
If you receive the wrong sound file, please
notify us within 7 days. We will promptly correct the issue by sending you the
correct file or offering a refund if necessary.
3. How to Request a Refund:
In the rare event that a refund
is granted, please follow these steps:
a. Contact Support:
Email our customer service team
at support@bassmony.com with your order number and a detailed explanation of the
issue or fill refund ticket here
b. Refund Processing:
If a refund is approved, it will
be processed within 5-7 business days. Refunds will be issued to the original
payment method used at the time of purchase.
4. License Revocation:
If a refund is granted, your
license to use the sound file will be immediately revoked. You must delete all
copies of the sound file and cease any use of the file in personal or
commercial projects.
5. Limitation of Liability:
We are not responsible for any
issues arising from the improper use of the sound files, including but not
limited to device incompatibility, incorrect usage, or modification of the
file. Refunds will not be issued for issues unrelated to the functionality of
the sound file.